Cookie Policy

Last Updated: July 1, 2026

1. Introduction

Welcome to guzmanygomiz.com (the "Website"), operated by Guzman y Gomez ("we," "us," or "our"). This Cookie Policy is designed to help you understand what cookies are, how we use them on our Website, what choices you have regarding their use, and how they relate to your privacy.

At Guzman y Gomez, we are committed to being transparent about our data practices and respecting your privacy rights. This Cookie Policy should be read in conjunction with our Privacy Policy, which provides further details about how we collect, use, and protect your personal information.

This policy applies to all visitors and users of guzmanygomiz.com and complies with the requirements of the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the guidance issued by the Office of the Australian Information Commissioner (OAIC).

If you have any questions about this Cookie Policy, please contact us at:

• Email: [email protected]
• Website: guzmanygomiz.com

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other internet-enabled device when you visit a website. They are widely used by website operators to make websites work more efficiently, to improve the user experience, and to provide information to the owners of the website.

Cookies are sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device and remember certain information about your preferences or past actions.

Cookies do not typically contain information that personally identifies you directly, although personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies cannot carry viruses or install malware on your device.

2.1 How Cookies Work

When you visit our Website for the first time, our web server sends a cookie to your browser, which stores it on your device. On subsequent visits, the browser sends the cookie back to the server, allowing the server to recognise your device and retrieve stored preferences or session information.

Cookies can be set by the website you are visiting (known as "first-party cookies") or by third parties whose content appears on that website, such as advertising networks or analytics providers (known as "third-party cookies").

2.2 Similar Tracking Technologies

In addition to cookies, we may also use other similar tracking technologies on our Website, including:

• Web Beacons (Pixel Tags): Tiny transparent image files embedded in web pages or emails that track whether a page or email has been viewed.
• Local Storage: A browser feature that allows websites to store data locally on your device beyond the standard cookie lifespan.
• Session Storage: Temporary storage that holds data only for the duration of your browser session.
• Fingerprinting: A technique that collects information about your browser configuration and device settings to create a unique identifier.

For the purposes of this policy, all such technologies are collectively referred to as "cookies."

3. Types of Cookies We Use

We categorise the cookies we use on our Website into four main types, based on their function and purpose:

3.1 Strictly Necessary (Essential) Cookies

Essential cookies enable core functionality such as:

• User authentication and secure login sessions
• Shopping cart and online ordering functionality
• Security features that protect against fraud and abuse
• Load balancing to ensure website stability
• Remembering your cookie consent preferences

3.2 Analytics and Performance Cookies

These cookies collect information about how visitors use our Website, such as which pages are visited most often, how long users spend on each page, and whether users encounter error messages. All information collected by these cookies is aggregated and therefore anonymous. We use this data to improve the performance and content of our Website.

We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how our Website is used. Google Analytics uses cookies to collect information such as how often users visit the Website, what pages they visit, and what other sites they used prior to visiting our Website.

3.3 Functional Cookies

Functional cookies allow our Website to remember choices you make and provide enhanced, more personalised features. These may include remembering your location preferences for finding your nearest Guzman y Gomez restaurant, your language settings, your preferred menu items, and other customisations you have made.

Information collected by functional cookies may be anonymised and they cannot track your browsing activity on other websites.

3.4 Advertising and Targeting Cookies

Advertising cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks such as Google Ads and Meta (Facebook) with the website operator's permission.

These cookies remember that you have visited our Website and this information may be shared with other organisations such as advertisers. Advertising cookies require your explicit consent.

4. Cookies We Use — Detailed Table

The following table provides detailed information about the specific cookies we use on guzmanygomiz.com:

Please note that third-party cookies are governed by the respective third party's privacy and cookie policies. The cookie list above is subject to periodic updates as our Website evolves. Please check back regularly for the most current information.

5. Third-Party Cookies and Services

We work with a number of trusted third-party service providers who may set cookies on our Website on our behalf. These third parties have their own privacy policies and terms of service, which we encourage you to review:

5.1 Google LLC

We use Google Analytics and Google Ads, services provided by Google LLC. Google may use the data collected to contextualise and personalise the ads of its own advertising network. For more information on how Google processes your data, please visit Google's Privacy Policy.

5.2 Meta Platforms, Inc. (Facebook)

We use the Meta Pixel on our Website, which allows us to measure the effectiveness of our advertising on Facebook and Instagram. For more information, please visit Meta's Privacy Policy.

5.3 Other Service Providers

From time to time, we may engage additional third-party service providers (such as customer support platforms, email marketing tools, and payment processors) that may also set cookies. We will update this policy accordingly when such services are deployed.

6. How to Manage and Control Cookies

You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). You can manage your cookie preferences in several ways:

6.1 Cookie Consent Tool

When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can change your preferences at any time by clicking the "Cookie Preferences" link available in the footer of our Website.

6.2 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can usually find these settings in the "Options," "Preferences," or "Settings" menu of your browser. You can configure your browser to:

• Notify you when a cookie is being set
• Block all cookies
• Block only third-party cookies
• Clear all cookies when you close your browser
• Delete specific cookies

The following links provide instructions for managing cookies in the most commonly used browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge
• Opera

For mobile devices, please refer to your device manufacturer's instructions for managing cookies through your mobile browser or device settings.

6.3 Opt-Out Tools Provided by Third Parties

You can also opt out of specific third-party cookie uses through the tools provided directly by those third parties:

7. Impact of Disabling Cookies

While you are free to manage your cookie preferences, it is important that you understand the potential impact that disabling certain types of cookies may have on your experience of our Website:

• Essential Cookies Disabled: If you disable essential cookies, you may not be able to log into your account, maintain items in your online order cart, complete a food order, or use other core features of the Website. We strongly advise against disabling these cookies.
• Analytics Cookies Disabled: Disabling analytics cookies will prevent us from receiving aggregated, anonymised data about how our Website is used. This may limit our ability to identify and fix performance issues or to improve the content and usability of our Website. Your individual browsing experience will not be directly affected.
• Functional Cookies Disabled: If you disable functional cookies, the Website will not remember your preferences (such as your preferred restaurant location or menu customisations) between visits. You may need to re-enter this information each time you visit our Website.
• Advertising Cookies Disabled: If you disable advertising cookies, you will still see advertisements, but they will be less relevant to your interests. You may also continue to see advertisements for Guzman y Gomez on other websites and platforms, but these ads will not be based on your browsing activity on our Website.

8. Cookies and Children

Our Website is not directed at children under the age of 13, and we do not knowingly use cookies to collect personal information from children under 13. If you believe that a child has provided us with personal information through cookies or any other means, please contact us immediately at [email protected].

9. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that a user does not want their online behaviour tracked. There is currently no universally accepted standard for how websites should respond to DNT signals. Our Website does not currently alter its behaviour in response to DNT signals. We will continue to monitor developments in this area and update our practices accordingly.

10. Legal Basis and Applicable Law

We operate our Website from Australia, and our use of cookies is governed by the following Australian laws and regulations:

• Privacy Act 1988 (Cth): The primary Australian federal privacy legislation that regulates the handling of personal information by organisations, including information collected through cookies.
• Australian Privacy Principles (APPs): Thirteen principles contained in Schedule 1 of the Privacy Act 1988 that set out standards, rights, and obligations for collecting, holding, using, accessing, and correcting personal information.
• Spam Act 2003 (Cth): Regulates commercial electronic messages, relevant where cookie-collected data informs our email marketing activities.
• Guidance from the Office of the Australian Information Commissioner (OAIC): We follow OAIC guidance on online privacy and the use of tracking technologies.

Where cookies collect personal information (as defined in the Privacy Act 1988), we handle that information in accordance with our Privacy Policy and the Australian Privacy Principles.

11. Changes to This Cookie Policy

We reserve the right to update or modify this Cookie Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this policy.

For significant changes, we may provide additional notice, such as a prominent notice on our Website or a notification to users who have registered accounts with us. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

Your continued use of our Website after any changes to this Cookie Policy will constitute your acknowledgement of the updated policy and, where applicable, your consent to the use of cookies as described therein.

12. Contact Us

If you have any questions, concerns, or complaints about this Cookie Policy, our use of cookies, or our broader privacy practices, please do not hesitate to contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001